Operations Management

Course content and objectives. Product, service and process planning. Product strategy: product development, product quality. Process strategy; relations between operations strategy and overall strategy; operations system; production methods; types of process; spetcialization; process cycle; capacity; break-even analysis; project valuation; just-in time production and purchasing. Aggregate planning. Facility location. Layout of facilities. The production plan. Material requirements planning. Scheduling and controlling projects. Quality management Maintenance.

NB! This course will take place in autumn semester 2025/2026 which starts on 1st of September and ends on 25th of January (you can find that information under Start date section). TalTech's timetables for Autumn semester 2025 will be published at the end of June via tunniplaan.taltech.ee. Switch the page to English and use "Search" and "Open detailed search" to find your course. NB! Some courses are taught by several lecturers during the same semester. Make sure that the course name and lecturer/teacher infromation of your course match with the information given in the Course Catalogue.

After completing this course, the student:

• explains the nature of the production and service management processes as well as their strategic importance;
• differentiates between the main stages of the main production and service management processes in the planning stages;
• describes basic principles of planning and control of operations; the planning of production and service management;
• utilises the methods for continuous process improvement;
• selects appropriate practical tools and methods and applies them in the processes management.

Final assessment can consist of one test/assignment or several smaller assignments completed during the whole course. After declaring a course the student can re-sit the exam/assessment once. Assessment can be graded or non-graded. For specific information about the assessment process please get in touch with the contact person of this course. For specific information about grade transfer please contact your home university

None.

• Nigel Slack, Stuart Chambers, Robert Johnston Operations Management, 2010, 6th edition

lectures, exercises