Quality Management

Total quality management. Quality philosophies. Quality standards. Quality awards. Six Sigma and Lean. DMAIC process management. FMEA application for products and production processes design and development. Product related standards. Product quality requirements and CE marking. Machinery essential requirements. Requirements for product documentation. ISO GPS matrix model. Unambiguity of product technical drawings. Advanced dimensional tolerancing. Standard deviation and measurement uncertainty. Measurement uncertainty management (PUMA). Product dimensional measurement equipment and methods.

NB! This course will take place in autumn semester 2024/2025 which starts on 2nd of September and ends 26th of January (you can find that information under Start date section). The real course start and end dates will be announced at the beginning of September at the latest.

When having successfully passed the course, the student:

• analyses the essence and aspects of a company quality management system according to ISO 900 standard series,
• implements risk-based and statistical process control methods together with Six Sigma and Lean basic tools,
• explains the system of European Union product requirements (directives and regulations), the basic principles of products’ CE-marking and conformity assessment,
• follows the essential requirements to machinery structure, control system and documentation, set forth by European Union machinery directive,
• analyses the product geometric quality chain (from specification to measurement result and verification) as a whole following the ISO product geometric specification (ISO GPS) basic principles and the matrix model,
• evaluates the product quality testing procedures based on the measurement uncertainty target value.

Final assessment can consist of one test/assignment or several smaller assignments completed during the whole course. After declaring a course the student can re-sit the exam/assessment once. Assessment can be graded or non-graded. For specific information about the assessment process please get in touch with the contact person of this course. For specific information about grade transfer please contact your home university

The course is also related to product quality (requirements specification and measurement).

• 1. R. Laaneots, O. Mathiesen, Mõõtmise alused, Tallinn: TTÜ kirjastus, 2002.
• 2. R. Laaneots, O. Mathiesen, An Introduction to Metrology, Tallinn: TUT Press, 2006.
• 3. R. Laaneots, K. Raba, Mõõtmestamine ja tolereerimine, TTÜ kirjastus, 2017.
• 4. J. S. Oakland, Total Quality Management and Operational Excellence: Text with Cases 4th Edition, Routledge, 2014.
• 5. C. L. Dotson, Fundamentals of Dimensional Metrology 6th Edition, Delmar Cengage Learning, 2015.

lectures, exercises